Community Led Support

A place based, collaborative, values led approach that promotes wellbeing, connection and community resilience.

The Community Led Support transformation programme provides support to design and deliver different ways of working across England, Scotland and Wales.

Community Led Support is locally tailored and builds on what is already working, joining up best practice and strengthening common sense, empowerment and trust.  It connects this community led approach with systems data and evidence enabling the organisations we work with to tell a story of change, learning and impact.

Why Community Led Support?

Community Led Support achieves results, but it is more than a change programme. It’s a cultural shift that unleashes capacity and opportunity by working differently. It’s a collaborative, neighbourhood based approach that is locally owned and codesigned within a framework of principles that bring people and organisations together. We aim to shape systems that:

  • Deliver better outcomes for people and communities
  • Prevent crises
  • Maximise local strengths and assets
  • Reduce waiting times and bureaucracy
  • Provide evidence about economic impact and the value of prevention
  • Improve staff morale and job satisfaction
  • Make more effective use of resources
  • Move from transactional services to relational, person-centred approaches

Qrios

Qrios (pronounced ‘curious’) is a simple, light touch, but powerful insight system.

It can help you evidence the real human and economic value of preventative, community-based work. So you can protect and grow investment where it makes the biggest difference.

When you join our Community Led Support programme, you can access Qrios at a heavily discounted rate. 

Delivery explained

Commissioning the Community Led Support Transformation Programme involves joining a national network of sharing, connection and peer support. It is typically commissioned by statutory organisations that want to ignite or strengthen neighbourhood based, partnership working and values led change.

We assist the local journey to shape a shared ambition, embed strengths based cultures of practice and promote holistic, collaborative working at a neighbourhood level.

All our team have many years’ experience of working in senior roles in local government, leading and sustaining change of this nature.

What you’ll get from NDTi:

Dedicated support

from experienced NDTi experts (including coaching, facilitation and subject matter expertise).

Access to a national peer network

for connection, sharing and inspiration.

Evidence and evaluation tools

to track progress and demonstrate economic, personal and organisational impact.

Workshops, events, and tailored resources

to build capacity, confidence and provide the tools to sustain local change.

Our work

older people in a community centre. They are laughing and chatting.

Qrios

Project
Discover how Qrios helps you evidence the real human and economic value of preventative, community-based work.

Featured resources

Two people are sat on a bench. They are smiling and chatting and one is making notes.

More than 1,000 conversations reveal early insights from Qrios

September 8, 2026
Resource
News
Discover early insights that evidence wellbeing pressures, the value of prevention and how local areas can invest where it matters most.
The outside of a community hub from over the road. It has colourful painting on the wall.

Community hubs are transforming access to local health and care, new report finds

February 16, 2026
Resource
NewsResearch
A new national study reveals how placing community-based supports, local venues and health and social care professionals together in welcoming spaces is helping people access advice and support more easily.

Research about community hubs

Resource
Research
Learn about community hubs and how they make wellbeing accessible and local. Independent research, published February 2026.
Two neighbours are outside in the street. They are both older people. One is holding a walking stick. The other is handing him a plant in a pot and they are both smiling.

Cultivating the conditions for strengths-based practice to flourish

November 3, 2025
Resource
Blog
Mike Richardson, Community Led Support site and impact lead, explores the conditions needed for strengths-based practice to thrive in social care, beyond structural barriers and misinterpretations.

The effect of strengths-based care

October 27, 2025
Resource
External linkNews
Discover more about strengths-based care and Community Led Support through this research article published in October 2025 in the European Journal of Ageing.

Changing culture not just process: Research about Community Led Support

Resource
Research
Independent report of a two-year study undertaken by a collaboration of universities, and funded by the National Institute for Health and Care Research (NIHR), on the impact of Community Led Support.

Report: Valuing Community Led Support

Resource
Evaluation and learning
Evidence and learning about the economic case for strengths based Community Led Support.

Observable Impacts of Community Led Support

Resource
Evaluation and learning
A summary of six opportunities and impacts of CLS strength and practice based working in adult social care.

What works in Community Led Support?

Resource
Evaluation and learning
Our first evaluation of local approaches and solutions for transforming adult social care (and health) services in England, Wales and Scotland.

Tools and resources

NDTi_1200X675px_CommunityLedSupport_Community Led Support Evidence & Learning

Community Led Support evidence and learning

Collection
This suite of resources from 2020 shares a range of evidence and learning from a round up of data stories and evaluation across the UK.

Related news

Two people are sat on a bench. They are smiling and chatting and one is making notes.

More than 1,000 conversations reveal early insights from Qrios

September 8, 2026
Resource
News
Discover early insights that evidence wellbeing pressures, the value of prevention and how local areas can invest where it matters most.
The outside of a community hub from over the road. It has colourful painting on the wall.

Community hubs are transforming access to local health and care, new report finds

February 16, 2026
Resource
NewsResearch
A new national study reveals how placing community-based supports, local venues and health and social care professionals together in welcoming spaces is helping people access advice and support more easily.
Two neighbours are outside in the street. They are both older people. One is holding a walking stick. The other is handing him a plant in a pot and they are both smiling.

Cultivating the conditions for strengths-based practice to flourish

November 3, 2025
Resource
Blog
Mike Richardson, Community Led Support site and impact lead, explores the conditions needed for strengths-based practice to thrive in social care, beyond structural barriers and misinterpretations.

The effect of strengths-based care

October 27, 2025
Resource
External linkNews
Discover more about strengths-based care and Community Led Support through this research article published in October 2025 in the European Journal of Ageing.

NDTi and NIHR win European Social Services Award for CLS Research

November 11, 2024
Resource
NewsResearch
Read about the winning independent research into Community Led Support (CLS) by the National Institute for Health Research (NIHR).

Blog: Strengths based change – 10 things for success

July 4, 2024
Resource
Blog
Jenny Pitts reflects on her own learning from the last decade and what it really takes for local areas to make a success of embedding a strengths based approach.

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