Change that leads to better lives

Supporting Carers: Sharing Best Practice in Integrated Approaches to Support

This learning will be of interest to everybody involved with local Carers’ Partnerships at a strategic level, including carers themselves.

We hope the key themes and good practice examples described will:

  • Add value to conversations at local strategic and operational level
  • Compliment the work of the national carers’ organisations
  • Support the delivery of the national cross government Carers Action Plan – 2018 and the objectives for Carers in the NHSE Ten Year Plan 2019

Published in 2018 the Department of Health and Social Care’s national Carers Action Plan calls for recognition that ‘ Carers are ‘everybody’s business’. This has implications for important stakeholders in a local area including the Local Authority, the NHS, the voluntary sector, local employers, education, and
even local businesses. Building ‘carer friendly communities’ is not just the responsibility of the Local Authority and extends far beyond just meeting the statutory requirements of the Care Act 2014.

Key Learning:

A number of themes were evident from exploring the work of the exemplar sites. This led us to conclude that developing and sustaining ‘carer friendly communities’ requires:
Taking a Comprehensive, Whole System approach to carer support.

  • Leadership, vision, and a commitment from public services to work in new and collaborative ways.
  • A proactive, rather than a reactive approach to identifying and supporting carers across local systems.
  • A focus on early intervention, prevention and community support.
  • Having different conversations with carers including rethinking ‘assessment’ as more than just statutory carers assessment under the Care Act.
  • Creating truly personalised ways of supporting carers at all stages of their journey.

John Copping

I have worked extensively among carers, particularly MH carers
I am a board member of my HealthWatch with a brief for carers
I recognisze the validity of your five bullets - the challenge is to identify the sixth!
I comment about the fourth - particularly the use of the single word "assessment"
Among the c250 MH carers I worked with that regularly prompted a response
"Why should we be assessed? - who has the right to do that to us?"
Providers and commisioners we worked with accepted our suggested revision
We merely asked the that the term used be "assessment of our needs" (as carers)
A small thing, but it made a huge difference towards what is now called 'co-production'

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Contact Details

Madeline Cooper
Tel: 01225 255 268
Email: Madeline.Cooper@ndti.org.uk

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