Paper 2: The big themes and messages from Community Led Support

1. CLS is about people and places

The Programme has dramatically increased from 11 to 27 diverse areas across Scotland, England and Wales. A common feature is their focus on achieving change in public services based on a better understanding of each place, and a stronger relationship with local people.

2. Significant shifts & sustained change:

• Humane conversations that lead to holistic, person-centred support that is creative, local and responsive.
• People, of all ages and backgrounds, are now benefiting from CLS which is also having a positive impact on the staff and volunteers who are changing and delivering local services.
• A small number of places can already show they are embedding and sustaining CLS changes, whilst delivering better outcomes for the same or less resource.

3. Context is everything

CLS depends on knowing what does and doesn’t work in each place, who the local players are across the system and in communities, and how best to work with them.

4. CLS changes need radically different leaders and leadership

that is dispersed, bold and pays asmuch attention to behaviour and culture change as it does to system and structural changes demanded through CLS.

5. Embracing evidence and using learning

from insights and data is crucial for fostering a culture of learning and strategic thinking which is central to the success of CLS.

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