Change that leads to better lives

Advocacy QPM Update

We’re really excited to share the news that NDTi will be updating the Advocacy Quality Performance Mark (QPM).

It’s been nearly 10 years since Action for Advocacy launched the original QPM in 2008. The award continues to be a well-used and well-respected indicator of excellence in advocacy in England and Wales and one that advocacy organisations tell us is hugely helpful in developing policy and practice, and delivering the best advocacy services they can. Advocacy organisations feed back to us that the process of completing the QPM has enabled them to reflect on, develop and improve their systems and processes and to ensure they are better placed to provide advocacy to the people who need it.

When funding advocacy, commissioners are also increasingly asking that advocacy providers hold the QPM.

The QPM has had a couple of updates over the years, the last being in 2014 when the award first moved over to NDTi. We’ve received a great deal of helpful feedback from those who have undertaken the QPM about how it can be further strengthened, and we’re thrilled that Esmee Fairbairn Foundation has funded NDTi to update the award. In the next couple of months, we’ll begin a process of engagement and coproduction with the sector to shape the updates (watch this space!), but in particular we want to ensure the updated version responds to all models of statutory advocacy, including those in Wales. We also want to make sure that we update and strengthen the information available to support advocacy providers and their commissioners to help them understand the QPM and the processes around achieving the award.

Our plan is to launch the updated QPM and associated online materials in the new year, with the revised award going live in April 2018.

For those organisations currently undertaking the QPM – please don’t worry! The updated version will still be based on what we’re currently doing and if you’re mid-way through the process, there’s no need to delay. We’ll continue to support you through the existing QPM. We know that some of you may have questions or be keen to input into the update and we’d love to hear from you. Please do drop Gail Petty our Advocacy Lead, a line with your queries or if you want to get involved – we really want this to continue to be ‘your’ QPM, so your involvement is really important! You can contact Gail at or on 07764 972135. We will be sending out updates about plans and ways to get involved in the coming weeks and months. We’re looking forward to working with you, so please do keep an eye out and get in touch.

Many thanks, Gail Petty – Advocacy Lead.



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